Types of complaints to be dealt with under this procedure: • complaints in regard to any action, omission or decision of the City Council Nottingham City Council requests that you please remove these personal, derogatory comments from ncclols and refrain from … If we find something has gone … Rate Nottingham City Council’s value and service. Complaints Advocacy Data for: Nottingham City Council Time Period: April 01, 2011 to March 31, 2012 Table 1 Volume of Activity and 'Exports'. Read reviews of Nottingham City Council, share your experience and resolve your issues. I consider the letter was a legitimate request, politely made, by the Council, to remove from your website and not post further potentially distressing, personal, derogatory comments regarding certain councillors and employees of Nottingham City Council. This means on occasions, we will contact our customers prior to registering a concern as a formal complaint to find resolution quickly and proportionally, this is … If you cannot access our online form and want to make a complaint, comment or compliment please contact us by: telephone: 0300 500 80 80 email: complaints@nottscc.gov.uk; write to: Complaints and Information Team, County Hall, West Bridgford, Nottingham, NG2 7QP. Comments, Compliments and Complaints. We consider complaints about the administrative actions of councils and some other authorities. Investigation into a complaint against Nottingham City Council (reference number: 18 018 188) 10 November 2020 Local Government and Social Care Ombudsman www.lgo.org.uk . Nottinghamshire County Council - 104 (104) complaints received, 27 (18) upheld. The Councillors’ and Co-opted Members' Code of conduct is available on the Council… Nottingham's Christmas market will remain closed for the rest of the year after dense crowds of people gathered in the city's market square on the first day of opening. We effectively resolve disputes about councils and other bodies in our jurisdiction … You are here: Home; Your council… We consider complaints about the administrative actions of councils and some other authorities. Quantity. Nottingham City Council - 86 (104) complaints received, 12 (18) upheld. Nottingham City Council Comments, Compliments and Complaints Policy Comments, Compliments and Complaints We want to ensure that our services are right for you. Staff who are subject to Nottingham City Council disciplinary, complaints or grievance procedures have the right to request that footage be retained if they believe it will assist their case. The Councillors’ and Co-opted Members' Code of conduct is available on the Council… It made no threat of legal action by either the Council or the individuals in question and did not seek to … Nottingham City Council's Licensing Team is responsible for investigating complaints concerning drivers, vehicles and operators licensed within the city of Nottingham. Nottingham City Council wants to give you the best standard of service and values your feedback on how well we do this. Nottingham City Council’s Councillors’ and Co-opted Members’ Code of Conduct. Our team prides themselves on providing helpful service and aid to the wider community. The Licensing Team's powers are limited to dealing with breaches of conditions attached to licences or where a licence holder has failed to abide by legislation governing their licence. COVID-19 National lockdown: Stay at Home. If you have a comment. Birmingham City Council. In order to ensure that we give you the best standard of service we need you to give us your ideas for improvement and tell us when things go well or if we get things wrong. The Ombudsman’s role For 40 years the Ombudsman has independently and impartially investigated complaints. Introduction. Sign in / Register; Visited pages; Council services; Search this site. Introduction Nottingham City Council aims to deliver high quality services making Nottingham a Great City to live in and ensuring that citizens are at the heart of everything we do. Complaints and comments made by representatives acting in an official capacity will be handled in line with this procedure. However, where possible, we will endeavour to find resolution in the most appropriate way. If you would like to have your say about our standard of service, here is our procedure. We cannot question what a council has done simply because someone does not agree with it. All information provided to us in the complaints process is completely confidential. Nottingham City Council’s Councillors’ and Co-opted Members’ Code of Conduct Introduction 1. When Nottingham city council announced in January that it intended to become the UK’s first carbon-neutral city by 2028, it was the latest step in years of … Our online rent and housing systems will be unavailable from 8.15pm on Friday 27 January 2021 to 8am Monday 1 February 2021. Where you … Enquiries* Received Nottingham City Centre As a mark of respect to those who sadly lost their lives to the virus, Nottingham City Council turned on 500 LED candles in … View nearby places on a map. There are two stages to the Nottingham City Council Complaints Procedure. When we receive a comment, we will contact you to thank you within three working days. Enquiries* Received Nottingham City Council – Have Your Say Team Comments, Compliments and Complaints Policy 2018/19 Comments, Compliments and Complaints Policy 1. Following our announcement yesterday, we’d like to respond to concerns made on social media channels, and offer local residents further reassurances about the Christmas market. However, there are a few exceptions for legal reasons such as a complaint that has already been heard by a court or tribunal, or a complaint where the citizen or the Council has commenced legal proceedings or has taken court action. Nottingham City Council aims to investigate and respond to complaints in a way that satisfies the complainant, however, sometimes a complainant is dissatisfied with the way their complaint was investigated and they can request the investigation to be reviewed. 12585894 10450 Pioneer Blvd. Nottingham City Council explains its Christmas market decision Posted on 28th November 2020 by Media Team 5 in Notices. Any appeal against the exercise of a police power; A complaint about Anti-Social Behaviour; A complaint about Nottingham City Homes; A complaint about the independent Rent Officer; A complaint issue that has already been investigated and responded to by a Councillor; A complaint about a Councillor There are also complaints that some parts of the country aren't treated fairly. Nottingham City Centre As a mark of respect to those who sadly lost their lives to the virus, Nottingham City Council turned on 500 LED candles in Old Market Square We apologise for any inconvenience this may cause. Complaints process. Compare Nottingham City Council with other companies before you buy. Search. Complaints Advocacy Data for: Nottinghamshire County Council (excluding Nottingham City Council) Time Period: April 01, 2011 to March 31, 2012 Table 1 Volume of Activity and 'Exports' Quantity. We look into all complaints thoroughly and fairly. However, in order to respond to your complaint we may need to pass your information to other teams within the Council. Last year Nottingham city council won the Guardian’s public service award for its ambitious policies to become the UK’s first carbon-neutral city. Nottingham City Centre As a mark of respect to those who sadly lost their lives to the virus, Nottingham City Council turned on 500 LED candles in Old Market Square To make a referral to the advocacy services in Nottingham City, you can download the forms below and send to [email protected]: NHS Complaints Advocacy referral form; Independent Mental Capacity Advocacy (IMCA) referral form; Independent Mental Health Advocacy (IMHA) referral form; Care Act Advocacy referral form ; If you are not sure whether you can get an … Our customer charter is … Rushcliffe Borough Council has received 62 complaints, while Gedling has had more than 100 reports, concerning both businesses and groups gathering in residential areas. We fully understand that giving the go-ahead for an event this year may … If we find something has gone … We cannot question what a council has done simply because someone does not agree with it. Council Staff. Nottingham City Council notes that the Nottingham City Council LOLS blog (“ncclols”) contains personal, derogatory comments regarding a number of its councillors and employees that could cause distress to those individuals. Scheduled maintenance . Make a complaint, comment or compliment Alternative ways to do this. 4.5 Matters included under this procedure . Nottingham City Centre As a mark of respect to those who sadly lost their lives to the virus, Nottingham City Council turned on 500 LED candles in Old Market Square It looks at the process the service … This procedure outlines how Nottingham City Council will manage complaints made against Councillors or voting co-opted members alleging they have breached the Council’s Code of Conduct. A Review looks at the way a complaint was investigated and addressed by the Service. Leave a review. These visits will always be based on an assessment of risk – we won’t visit without a reason. This procedure outlines how Nottingham City Council will manage complaints made against Councillors or voting co-opted members alleging they have breached the Council’s Code of Conduct. Nottingham City Council supports a range of community focused services. Nottingham City Council - Community Protection Service Standards What you can expect from Regulatory Services in Nottingham City ... advisory visits and complaint investigations. Nottingham City Council for the year ended 31 March 2009 The Local Government Ombudsman (LGO) provides a free, independent and impartial service. City Council, informing the Committee about how complaints are handled in the NHS, with a particular focus on Nottinghamshire Healthcare NHS Trust, Nottingham University Hospitals NHS Trust and East Midlands Ambulance Service NHS Trust. Opening hours, contacts and reviews for Nottingham City Council Representation Complaints Adult Services at Waverley Street Melrose House, Nottingham, United Kingdom. A Review investigated usually is … The Council has complaints policies to ensure that our customers have the facility to raise concerns at a formal level. Many of our visits and inspections have to be carried out without notice but we try and choose times … Nottingham City Council for the year ended 31 March 2008 The Local Government Ombudsman (LGO) provides a free, independent and impartial service. Footage must be requested no later than 28 days after the alleged incident if the footage has not already been retained by the authorised officer. 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